Realitybasedgroup offers a framework to train employees using mystery shopping insights through a combination of internal communications and direct coaching. The program includes periodic sharing of detailed report summaries on company social media or email, structured private one-on-one sessions to address service gaps, and open forum staff meetings for collaborative review of findin... https://www.realitybasedgroup.com/business/how-to-use-mystery-shopping-reports-to-engage-employees/