Improved customer gratification and loyalty Successful digital transformation can enhance a corporation’s customer expertise and customer associations. Enabling customers to interact by using the system and channel of their decision (Internet portal, social networking, in-app), supplying 24/7 customer service through a chatbot, offering customized content in context throughout any tra... https://businessitconsulting71357.theideasblog.com/35075201/digital-innovation-agency-an-overview